Shipping

Stocking Policy

We hold stock items for the majority of products available for sale on this site. Where we do not have stock we can arrange for the items to be shipped directly from our suppliers or have them delivered to us and then ship them on to you. Our policy is to deliver confirmed orders, subject to stock availability, on the day of receipt of order.

Shipping Destination

Currently we ship to all UK destinations. We do not ship to any destinations outside the United Kingdom. Shipping will only be made to the card holders billing address unless special arrangements are agreed prior to despatch of your order.

Shipping

Adepteo uses Royal Mail for small and low value items and APC Overnight for all larger items and all items over £25 in value. Due to the value of the goods a signature will be required and the shipper will not be permitted to alter the shipping arrangements after dispatch.

*Please Note: Shipping tariffs correct at time of publication (June 2008). Adepteo reserve the right to alter without notice or prior warning, any shipping tarifs

Shipping Tariffs

Orders shipped by Royal Mail will be charged at £3.00. For orders under £150.00 and shipped by APC the shipping charge is £9.99. This is purely the charge placed via our courier company.

Any order over £150.00 shipping is free in the Uk. the only restriction is that occationally if a parcel is over 10kg there will be a £9.95 surcharge!

All prices are V.A.T Inclusive.

Our 30 day "no quibbles" guarantee

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Please note: we can only accept the return of opened items if they are faulty.

Returning items using our 30 day "no quibbles" guarantee is simple. Please contact Adepteo on 0800 007 3000 or by email at returns@adepteo.net. You will then receive an e-mail response giving you authorisation and special instructions on how to return the item. Please quote your order number and the reason for the return.

Please note. For your protection Adepteo recommend that you use a recorded delivery service, as we cannot be held responsible for goods not received.

Faulty Items

You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this will be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. If this is not possible, or does not solve the problem, please contact us.

Delivery Charges & Other Services

Provided that you have followed our returns procedures as explained above and if you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Where you are withdrawing from your purchase within the seven working days cooling-off period, we will also refund the normal postage charge for the delivery of that item but we cannot refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

Other Statutory Rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway Web site at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4

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Vat Rate = 17.5%